Figure out the KPIs you can put in place to assess how managers (primarily) and individual contributors foster an Open Vulnerability environment. Find suggested KPIs in Gartner’s research paper “Measure the ‘Predictors of Productivity’ in a Hybrid Workplace (Remote + On-Site)”. (Gartner subscription required). Measure Impact Orientation-Related Behavioral Change The fact that employees are result-oriented doesn’t mean that with those results they feel they impact on stakeholders (whether they are clients, other departments or colleagues). They may not even feel that those results are meaningful to them. That is what “Impact Orientation” is about: knowing the impact of “my work” and finding it meaningful. It reduces the inherent anxiety about job security and financial future in times of crisis, along with a release of dopamine that enhances the neuroplasticity humans need to quickly adapt to a new environment — the hybrid workplace. Remember the 3 steps to create an Impact Orientation environment: Impact Orientation Figure out the KPIs you can put in place to assess how managers (primarily) and individual contributors foster Impact Orientation. Find suggested KPIs in Gartner’s research paper “Measure the ‘Predictors of Productivity’ in a Hybrid Workplace (Remote + On-Site)”. (Gartner subscription required). Measure Intrinsic Rewarding-Related Behavioral Change In times of crisis, we need 30% more recognition than before. In the case of remote workers, it is even higher, because they lack those informal and occasional types of recognition. For example, this could be when we run into somebody in the corridor and we are thanked for a helping hand we lent or for our contribution to have solved a problem. In order to fill that gap of at least 30%, we must appeal to the most intimate needs for recognition of human beings (see figure below) and measure how much it is being done to nurture them.
Human 3 Main Motivational Needs for Intrinsic Rewarding Figure out the KPIs you can put in place to assess how managers (primarily) and individual contributors foster Intrinsic Rewarding. Find suggested KPIs in Gartner’s research paper “Measure the ‘Predictors of Productivity’ in a Hybrid Workplace (Remote + On-Site)”. (Gartner subscription required). Measure Sense of Tribe-Related Behavioral Change Do not mistake the “Sense of Tribe” for a sense of belonging. Employees develop a sense of belonging through the relationships with their team, or through the reputation of the company or its values. The Sense of Tribe goes much further than that; it is the next level. It has to do with the bonds created with the whole enterprise. Employees must feel that they can rely on anyone they may need in the organization at any time, and get from them anything they require to do their job. Otherwise, they can sink into a sense of loneliness that may disconnect them from the company. Remember how you can enhance the Sense of Tribe (figure below): Sense of Tribe Figure out the KPIs you can put in place to assess how managers (primarily) and individual contributors foster a Sense of Tribe. Find suggested KPIs in Gartner’s research paper “Measure the ‘Predictors of Productivity’ in a Hybrid Workplace (Remote + On-Site)”. (Gartner subscription required). If you want to see a suggested list of KPIs for each of the 4 elements of the Culture of Resilience Framework, see “Measure the ‘Predictors of Productivity’ in a Hybrid Workplace (Remote + On-Site)”. (Gartner subscription required). May wisdom and courage be with you. Daniel Sanchez-Reina