Accounts Receivable – Collections

Posted on: August 3, 2026

Qualifications:

  • Bachelor’s degree in commerce, Accounting, Finance, Business Administration, or related field.
  • 6-8 years of experience in B2B voice-based collections or customer service process with at least 3+ years of experience in US collections.
  • Excellent US voice communication skills with strong verbal English proficiency.
  • Ability to handle high call volumes and work under pressure.
  •  Good knowledge of MS Excel, including VLOOKUP/XLOOKUP, Pivot Tables, filters.
  • Ability to work independently and meet collection and productivity targets.
  • Proven experience as a Collection Specialist in B2B or in a similar role
  • Strong knowledge of debt collection regulations and best practices
  • Ability to manage multiple accounts and prioritize tasks effectively
  • Strong analytical skills with attention to detail
  • Ability to work independently and as part of a team
  • Knowledge of ERP/accounting systems such as SAP, Oracle, NetSuite, Microsoft Dynamics, or   similar platforms.
  • Experience handling disputes, deductions, short payments, and unapplied cash

Responsibilities:

  • We are seeking a dedicated and detail-oriented Collection Specialist to join our dynamic team.
  • As a Collection Specialist, you will play a crucial role in managing the company’s receivables and ensuring timely payments from clients.
  • Your primary responsibility will be to establish effective communication with clients to resolve outstanding debts while maintaining a positive relationship.
  • You will analyze account statuses, send out collection letters, and make phone calls in a professional manner.
  • The ideal candidate will possess excellent negotiation skills, and the ability to handle sensitive situations with tact and professionalism.
  • This role involves collecting debt from our clients; it therefore requires a careful and professional approach.
  • While persistence is important, aggressive collection tactics will not be permitted, and all interactions must maintain a respectful and client-focused tone.
  • If you are motivated, organized, and capable of delivering results in a fast-paced environment, we encourage you to apply.
  • Contact clients to collect payments on outstanding invoices
  • Review account details and identify any discrepancies or disputes
  • Maintain accurate and updated records of all collection activities
  • Collaborate with the other teams to understand customer accounts
  • Analyze account aging reports to prioritize collection efforts. 

[overview]We are looking for an experienced Accounts Receivable (AR) – Collections professional with hands-on experience in B2B collections, cash applications, accounts receivable management, and customer account reconciliation.The ideal candidate should have excellent US voice communication skills, as this role involves frequent interaction with US-based customers and internal stakeholders through phone calls and other voice channels. The candidate should be confident in handling collection calls, resolving payment-related queries, negotiating payment commitments, and maintaining professional customer relationships.
[/overview]