Team Lead – Operations & SAP Migration

Requirement :

• 8 – 10 years of total experience in Invoice Processing, Billing, Accounts Payable or Claims Operations within the Insurance industry.
• 2 -3 years of team handling experience in SAP Environment
• SAP migration – at least one project
• Good understanding of Insurance Claims processes (Property & Casualty, Health, Auto, or General Insurance preferred).
• Experience in claim invoice validation, payment processing, reconciliation.
• Strong analytical, problem-solving skills, mindfulness & accuracy.
• Proficiency in MS Excel and reporting tools.
• Experience working with ERP systems and insurance claim management platforms like Vision, SAP and Oracle
• Strong verbal and written communication skills.
• Ability to work effectively in a fast-paced, deadline-driven environment.
• Able to support junior team members.
• SAP SD (Sales & Distribution), SAP FICO (Finance & Controlling)

Key Responsibilities:

• Should be able to lead a team of 5 – 10 executives of data entry.
• Can manage escalations, Appeal and supporting documentation.
• Ensure proper allocation, recording of claim in the system by team.
• Identify and resolve invoice discrepancies by coordinating with claims teams, Adjusters & finance team.
• Support reconciliation activities, manage Escalations, maintain accurate records of invoices, claim documents.
• Monitor pending invoices and follow up to ensure settlement & WIP.
• Respond to queries from Junior team members and able to present team performance to senior management.
• Assist in month-end reporting, reconciliations, and audit activities.
• Ensure compliance with insurance regulations, policies, and internal controls.
• Contribute to process improvement initiatives aimed at increasing efficiency and accuracy.
• Support SAP Implementation
• Monthly KPI updating, Support HR in Training need analysis (TNA), keep a tab on team performance.
• Work with Quality team to improve accuracy and precision