Team Lead – Finance Operations

Required Qualifications & Experience

• Bachelor’s degree in finance, Accounting, or Commerce (MBA / CA / CPA is an added advantage)
• 8–12 years of experience in finance & accounting operations
• Minimum 3–5 years of experience managing teams in a BPO/KPO or shared services environment
• Strong exposure to global clients and service delivery models
• In-depth knowledge of accounting processes (AP, AR, GL, R2R, P2P, O2C)
• Advanced proficiency in MS Excel and reporting tools

Key Responsibilities

• Lead and manage a team supporting end-to-end finance operations (AP, AR, GL, Record-to-Report, Procure-to-Pay, Order-to-Cash)
• Ensure high-quality service delivery in line with client SLAs, KPIs, and turnaround times
• Act as the primary point of contact for clients, managing stakeholder communication and expectations
• Drive month-end, quarter-end, and year-end close activities with accuracy and timeliness
• Review and validate financial reports, reconciliations, and accounting entries
• Identify process improvement opportunities and drive automation/standardization initiatives
• Ensure compliance with client policies, accounting standards, and regulatory requirements
• Manage audits (internal/external) and ensure proper documentation and controls
• Handle escalations, resolve issues proactively, and maintain strong client relationships
• Track team performance, provide coaching, and conduct regular reviews
• Support transitions, migrations, and new client onboarding initiatives

Key Competencies

• Client & Stakeholder Management
• Leadership & Team Development
• Service Delivery Excellence
• Process Improvement & Automation
• Analytical Thinking & Problem Solving